Welcome to the California Pharmacists Association (CPhA) Education FAQ page. Here, you’ll find answers to common questions about our continuing education programs, certificate training, and other professional development opportunities. Whether you’re looking for information on course registration, CE credit requirements, or event details, we’re here to help.
If you don’t see your question listed, please reach out to us at education@cpha.com, complete our online contact form, or call us at (910) 779-1400 for assistance.
Frequently Asked Questions
General Questions
Click here to follow the step by step instructions on how to register for the course after you have created a profile.
A confirmation email was automatically sent to the email address on your account. This email includes:
- A link to the course platform
- An enrollment code (if applicable)
- Login instructions
No. You must register for each course separately. If you need to register for the Cultural Competency Training (CCT), please visit Cultural Competency Training.
Click here for instructions on how to claim your CE.
Many APhA certificate training programs are offered under license agreements with other organizations, such as state pharmacy associations, colleges and universities, and pharmacy chains. This agreement allows the organization to host the APhA certificate training programs.
- Any certificate earned prior to January 28, 2022 was on a prior elearning platform. However, please be assured that APhA has a record of your completion. If you cannot find your certificate, please send us a request to have it reissued. See How to request a certificate to be reissued. There is a $25 fee, and we will place it on your APhA account for your convenience
- If you have requested your certificate to be reissued recently, please check your APhA profile (My Account, Biographies & Attachments)
- Download and Complete: CoA Reissuing Instructions and Request Form
- If paying by check, please download and mail the completed form as directed.
- If paying by credit card, please provide the information requested on the form above and reach out to APhA’s Customer Service Team.
- The form can also be faxed to 844.390.3782. For your security, do NOT provide your credit card information in an email or on a fax.
- If you call the APhA Customer Service Team at 1.800.237.2742 to request your certificate
Requests are being processed within 24 – 48 hours.
NABP e-Profile & CPE Monitor
We require your NABP e-Profile ID to ensure that your Continuing Pharmacy Education (CPE) credits are properly recorded in the CPE Monitor system. The NABP number allows us to report your completed CE directly to the Accreditation Council for Pharmacy Education (ACPE), which ensures compliance with licensure requirements. Without a registered NABP number, we cannot guarantee that your CE credits will be properly documented for license renewal.
- Visit www.MyCPEmonitor.net.
- Register for an NABP e-Profile ID.
- Provide your NABP e-Profile ID and birth date (MMYY) when claiming CE credit.
It can take up to 48 hours for your credits to appear.
CPE Monitor is a system that tracks and stores your Continuing Pharmacy Education (CPE) credits. Your NABP e-Profile ID links your completed ACPE-accredited CE to CPE Monitor, ensuring your credits are properly recorded and reported for licensure renewal.
- The provider submits your CPE claim to ACPE.
- ACPE transmits your data to NABP.
- Your information appears in the CPE Monitor section of your e-Profile.
- Providers have up to 60 days to submit claims.
- ACPE accredits professional pharmacy degree programs and CPE providers.
- CPhA (#0113) is an ACPE-accredited provider.
- Some boards of pharmacy and PTCB may accept ACPE-accredited CE for license renewal.
- Check with your respective board for eligibility.
- “P” – Pharmacist-level content.
- “T” – Pharmacy Technician-level content.
- Technicians may take “P” designated courses but should verify acceptability with their certifying board.
APhA Courses (Hosted by CPhA)
How do I access my APhA course materials?
- You do not need to be an APhA member to access the courses.
- Go to the APhA website: www.pharmacist.com and log in.
- If you don’t have an account, click LOGIN in the upper right corner and then Register to create an account.
- Once logged in, click on the course link in your confirmation email from CPhA.
- Complete all required Home Study work before attending live training.
What do I need to do after attending the live Zoom seminar?
- Attend the live Zoom seminar.
- Complete the post-live activities and evaluations.
- To obtain credit:
- Successfully complete all activities.
- Ensure you have an active APhA account.
- Your transcript will be available in CPE Monitor within 24 hours.
- If licensed in Florida, your CPE will be filed with CE Broker.
Who do I contact for APhA course issues?
- Enrollment questions: CPhA Education Team – education@cpha.com or 916.779.1400.
- Technical issues: APhA Customer Service – 800.237.2742.
- NABP e-profile ID: Required for credit. Visit APhA Education FAQs for details.
- Forgot username/password for APhA account?
- Click Forgot Password or Forgot Username.
- If you need help, call APhA’s InfoCenter at (800) 237-2742, ext. 2.
- DO NOT create another APhA profile (a $25 fee applies for duplicate enrollments).
CPhA-Provided Courses
How do I access the Advanced Practice Pharmacist (APP) training materials?
- Log in to the CPhA Learner Community.
- Enter your enrollment code and click redeem.
What are the components of the APP training program?
- Self-study & assessment exam – 30 hours (3.0 CEUs)
- Live seminar via Zoom – 8.0 hours (0.80 CEU)
- Virtual skills assessment & final examination
What do I need to do before attending the live APP seminar?
- Complete all self-study modules and pass the assessments at least 2 days before the live seminar.
How do I attend the APP Live Seminar via Zoom?
- The Zoom link and meeting details will be sent in the confirmation email.
- Log in by 7:50 AM to check in and verify connectivity.
- Keep your video camera on and remain muted unless speaking.
- You must attend the entire seminar and participate in breakout discussions.
What is the Virtual Skills Assessment & Final Exam for APP?
- Skills assessments are scheduled after the live seminar.
- You will need a family member or friend to serve as a patient.
- Once you pass, you’ll receive a final attendance code to redeem for the final exam on the CPhA Learner Community.
- Successfully passing the final exam allows you to claim credit and print your certificate.
Can I cancel my APP registration?
- No. Registration fees are non-refundable and non-transferable.
Additional Support – Who do I contact for help?
Issue | Contact |
|---|---|
Enrollment Questions | CPhA Education Team – education@cpha.com or (916) 779-1400 |
APhA Course Access | APhA Customer Service – (800) 237-2742 |
Technical Issues | APhA InfoCenter – InfoCenter@aphanet.org |
NABP e-Profile ID | |
ACPE Accreditation | CPhA Education Team – education@cpha.com or (916) 779-1400 |
